Legal
Privacy Policy
How Retirevia collects, uses, stores, and protects personal information, and the rights available to individuals under applicable law.
Last updated: 15 March 2025 | Effective: 15 March 2025
This Privacy Policy applies to Retirevia, operating at 95 Thanon Phaholyothin, Samsen Nai, Phaya Thai, Bangkok 10400, Thailand. It describes how personal information is handled when you visit our website at retirevia.live, contact us, or purchase one of our reading programs. This policy is prepared in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand (PDPA).
1. Data Controller
Retirevia is the data controller for personal information collected through this website and through our programs. If you have questions about how your information is handled, you may contact us at:
Retirevia
95 Thanon Phaholyothin, Samsen Nai, Phaya Thai, Bangkok 10400
Phone: +66 2 736 5184
Email: [email protected]
2. Personal Information We Collect
We collect personal information only when it is necessary for a specific and legitimate purpose. The types of information we may collect include:
Contact information
Name, email address, and telephone number provided when you submit a contact form, send us an email, or call us.
Organizational details
Company name, department, and job title, where provided in the context of an inquiry about our Corporate Pre-Retirement Information Program.
Program delivery information
Postal address or delivery details required to send printed reading materials.
Website usage data
Technical information collected automatically, including IP address, browser type, operating system, referring URLs, pages visited, and timestamps. This information is collected through server logs and, where consented, through cookies.
Communication records
Records of correspondence between you and Retirevia, including email exchanges and notes from telephone conversations where relevant to the inquiry.
3. Lawful Basis for Processing
Under the PDPA, we rely on the following lawful bases for processing personal data:
Contractual necessity
Processing required to deliver a program you have purchased, including sending reading materials and responding to your inquiries.
Legitimate interests
Processing that is necessary for purposes connected to our operations, such as maintaining records of past inquiries, improving program content, and ensuring the security of our website. We take care to balance these interests against your rights.
Consent
Where we seek to send you information about programs or updates that you have not specifically requested, we will ask for your consent first. You may withdraw consent at any time by contacting us.
Legal obligations
Processing required to comply with applicable Thai law, including financial record-keeping requirements.
4. How We Use Your Information
We use personal information for the following purposes:
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Responding to inquiries submitted through our contact form, by email, or by telephone.
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Delivering purchased reading materials, including printed packs and weekly reading series installments.
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Organizing and coordinating the Corporate Pre-Retirement Information Program with HR contacts at participating organizations.
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Maintaining internal records of program registrations and correspondence for administrative purposes.
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Analyzing aggregate, non-identifying patterns in website usage to understand how visitors interact with our content and to improve site structure.
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Sending program-related updates or information about new reading materials, where you have provided consent.
5. Sharing of Personal Information
We do not sell, rent, or trade personal information. We may share information in the following limited circumstances:
Service providers
Third-party organizations that assist with postal delivery, email hosting, or website maintenance. These providers are given access only to the information necessary to perform their specific function and are required to handle it in accordance with applicable data protection law.
Legal requirements
Where disclosure is required by Thai law, a court order, or a regulatory authority, we will disclose personal information to the extent required and will notify you where we are legally permitted to do so.
Business transfers
In the event that Retirevia's operations are transferred to another entity, personal information held at that time may be transferred as part of that process. Affected individuals would be notified in advance.
6. Data Retention
We retain personal information for as long as is necessary for the purposes for which it was collected, subject to any applicable legal retention requirements. As a general guide:
| Type of Information | Typical Retention Period |
|---|---|
| Contact form submissions (no purchase) | 12 months from last contact |
| Program registration and delivery records | 5 years from program completion |
| Financial transaction records | As required under Thai accounting law |
| Website usage logs | Up to 12 months |
When information is no longer needed, it is securely deleted or anonymized.
7. Your Rights Under the PDPA
Under Thailand's Personal Data Protection Act, you have the following rights regarding your personal information:
Right of access
You may request a copy of the personal information we hold about you and information about how it is used.
Right to rectification
You may request correction of inaccurate or incomplete personal information.
Right to erasure
In certain circumstances, you may request that we delete personal information we hold about you.
Right to restriction
You may request that we limit the way we use your personal information in certain circumstances.
Right to data portability
Where processing is based on consent or contract and carried out by automated means, you may request that your information be provided in a structured, commonly used format.
Right to object
You may object to processing based on legitimate interests, including for direct marketing purposes.
Right to withdraw consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
To exercise any of these rights, please contact us at [email protected] or by post at the address above. We will respond within 30 days of receiving your request. We may need to verify your identity before processing the request.
8. Cookies
This website uses cookies. A cookie is a small text file placed on your device when you visit a website. Our use of cookies is described in our Cookie Policy, which also explains how to manage your cookie preferences.
When you first visit this website, you will be presented with a notice about our use of cookies. Non-essential cookies are only placed on your device after you give your consent through that notice.
9. International Transfers
Some of the service providers we use may store or process data outside Thailand. Where this occurs, we take steps to ensure that appropriate protections are in place, consistent with PDPA requirements, such as using providers who adhere to recognized data protection standards.
If you have questions about specific international transfers, you may contact us at [email protected].
10. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or loss. These include password protection for internal systems, encrypted email communication where available, and restricted access to personal data within our team.
No transmission of data over the internet or storage system can be made entirely secure. If you believe that your personal information has been compromised, please notify us as soon as possible at [email protected].
11. Children's Privacy
Our programs and website are intended for working adults and organizations. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information from a minor has been submitted to us, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically. Continued use of this website after a policy update constitutes acceptance of the revised terms.
13. Contact and Complaints
If you have questions or concerns about this Privacy Policy or about how your personal information is handled, please contact us:
Retirevia — Data Privacy Inquiries
95 Thanon Phaholyothin, Samsen Nai, Phaya Thai, Bangkok 10400
Email: [email protected]
Phone: +66 2 736 5184
If you are not satisfied with our response, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC), the supervisory authority for data protection matters under the PDPA.